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Employee Frequently Asked Questions

We affirm the unique and intrinsic worth of each HCA-affiliated employee. You are a valuable member of the team. You have a say about your working conditions and are empowered to influence positive change. Our survey Vision Statement reflects these values. It states, “We pledge to give you a voice in the workplace, and to listen to and act upon your views.”

By taking the Employee Engagement Survey, you SPEAK up about things that matter to you. In return, we commit to LISTEN to what you say, ACT on what we learn, and TELL or communicate back to you the improvements we will make.

Q. Why should I participate?

A. Your opinion counts. You are the only one who can help answer the question, "What is it like to work here?" Completing the survey is one way you share your thoughts and opinions with your manager and leaders.

Q. Why is the survey called an "Engagement Survey?"

A. Your satisfaction is important, but we want to go beyond satisfaction. We want to learn what drives your motivation. This is the essence of engagement. For us, it means understanding what makes you passionate about what you do and who you work for, and what motivates you to put forth effort for your patients, colleagues and the company.

Q.What makes someone engaged?

A. Many factors affect the degree to which you are engaged. These include your job, supervisor, staffing, workload balance, communication, opportunities for advancement and growth, reward/recognition, teamwork, cooperation, and confidence in senior leadership. The survey asks questions to gauge your opinion about each of these dimensions.

Q. When is the survey administered?

A. You can take the survey anytime between May 1 and May 31, 2014, online on your computer or mobile device (tablet or smartphone) or by telephone. (Computers and mobile devices use the same web address, http://hcasurveys.com) Generally, computers with internet access are available at your workplace so you can take the survey at a convenient time in your work schedule.

Q. Will I get more information about participating? ?

A. Yes. Before the survey opens, you will receive a "Survey Flyer," a pamphlet that explains the process. It will cover the steps we take to ensure your confidentiality and definitions of key terms used in some of the questions.

Q. Are my responses confidential?

A. Yes. All responses are grouped together or “aggregated” with others in your workgroup. A department report is created only if 5 workgroup members or more have completed the survey. If less than 5 employees in a department complete the survey, the responses roll up to your facility total and a department report is not produced. There are a number of other safeguards in place to ensure that your responses remain confidential:

  • The survey is administered by an outside, independent company.
  • Responses can never be tied back to any particular employee
  • Managers never know who has or hasn’t taken the survey. They can only see response rates by percentages

Q. If it’s confidential, why am I asked for my 3-4 ID number and date of birth?

A. You are asked to provide your HCA 3-4 ID and date of birth because it's the best way to validate your eligibility to participate. It provides a way to track how many employees have taken the survey and allows the greatest flexibility for analyzing all the data that is collected.

Q. I’m a new employee. Am I eligible to take the survey?

A. If your hire date was early April or before AND your employee record was complete in the payroll system by that date, you will be able to participate. If your hire date was after early April, or your record wasn’t in the system by that date, you are not eligible to take the survey.

Q. As a Contractor, am I eligible to take the survey?

A. No, contractors are not eligible to participate in the survey.

Q. If I wish to re-take the survey once I have submitted it, can I do so?

A. Generally no. Contact your Human Resources Manager.

Q. I get an error that says, “Invalid Survey Login. Please check to make sure all the numbers were entered correctly.” What does this mean?

A. Check to be sure that you are entering the correct 3-4 ID number and your Date of Birth (not today’s date) in the required format.

Q. I get an error, “This survey login has already been used to complete a survey.” What does this mean?

A. If you took the survey online and clicked the Submit button, you are considered to have completed the survey. Contact your Human Resources Manager.

Q. How will the results be used?

A. Your management team will review the results to celebrate strengths and identify opportunities for improvement. They will work with employees to create action plans addressed at making your facility a better place to work and a better place for patients to receive care.

Q. Will I get to learn the results once the survey is complete?

A. Yes. You should expect your manager/supervisor to share the results with their workgroup. You and your team should discuss your results and suggest ways to make positive changes within your workgroup and at your facility.

Q. Where do I go to take the survey?

A. When the survey is open from May 1-31, you can take it online at HCASurveys.com in English, Spanish, Vietnamese or Haitian Creole using a PC or a mobile device. You can take it by phone by dialing 800-318-6614 and following the instructions. By phone, the survey is offered in English or Spanish